{"id":325,"date":"2022-11-24T14:24:07","date_gmt":"2022-11-24T13:24:07","guid":{"rendered":"https:\/\/www.michaeldurnholz.com\/?page_id=325"},"modified":"2026-08-05T16:40:12","modified_gmt":"2026-08-05T14:40:12","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.michaeldurnholz.be\/en\/conditions-generales\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div  class=\"tatsu-sF5UXTWfR tatsu-section    tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"120px 0px 120px 0px\"}' data-padding-top='120px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-ARKIpIRDZd\" ><div  class=\"tatsu-row\" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-column-empty tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-YCsJvUHjN2\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner\" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-YCsJvUHjN2.tatsu-column{width: 100%;}.tatsu-YCsJvUHjN2.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-YCsJvUHjN2 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-YCsJvUHjN2 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-YCsJvUHjN2 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-YCsJvUHjN2 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-YCsJvUHjN2.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-YCsJvUHjN2.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-YCsJvUHjN2.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-vertical-animation\" ><\/div><\/div><style>.tatsu-sF5UXTWfR .tatsu-section-background{background-image: url(https:\/\/www.michaeldurnholz.be\/wp-content\/uploads\/2023\/03\/MD-01.2018-012.jpg);background-repeat: no-repeat;background-attachment: scroll;background-position: center center;background-size: cover;}.tatsu-sF5UXTWfR .tatsu-bg-blur{background-repeat: no-repeat;background-attachment: scroll;background-position: center center;background-size: cover;}.tatsu-sF5UXTWfR .tatsu-section-pad{padding: 120px 0px 120px 0px;}.tatsu-sF5UXTWfR .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-sF5UXTWfR > .tatsu-bottom-divider{z-index: 9999;}.tatsu-sF5UXTWfR > .tatsu-top-divider{z-index: 9999;}<\/style><\/div><div  class=\"tatsu-1YDlPtrjpK tatsu-section    tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"0px 0px 0px 0px\"}' data-padding-top='0px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-9rPxf76VM3\" ><div  class=\"tatsu-row\" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-zrUirUOQIw\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner\" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" > <div  class=\"tatsu-dropcap-wrap tatsu-module style2  tatsu-EVpJrd9-vJ\"  ><h6 class=\"tatsu-dropcap\" >C<\/h6><h1 class= \"tatsu-dropcap-title\" ><span class=\"tatsu-dropcap-title-color\">Terms and conditions<\/span><\/h1><style>.tatsu-EVpJrd9-vJ .tatsu-dropcap{font-size: 200px;color: rgba(54,64,76,1) ;}.tatsu-EVpJrd9-vJ .tatsu-dropcap-title-color{color: rgba(161,165,173,1) ;}.tatsu-EVpJrd9-vJ{margin: -110px 0px 0px 0px;}<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-zrUirUOQIw.tatsu-column{width: 100%;}.tatsu-zrUirUOQIw.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-zrUirUOQIw > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-zrUirUOQIw > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-zrUirUOQIw > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-zrUirUOQIw > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-zrUirUOQIw.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-zrUirUOQIw.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-zrUirUOQIw.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><style>.tatsu-1YDlPtrjpK.tatsu-section{background-color: rgba(26,26,26,1);}.tatsu-1YDlPtrjpK .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-1YDlPtrjpK > .tatsu-bottom-divider{z-index: 9999;}.tatsu-1YDlPtrjpK > .tatsu-top-divider{z-index: 9999;}<\/style><\/div><div  class=\"tatsu-ziMylAKxup tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"0px 0px 50px 0px\"}' data-padding-top='0px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-zero-margin tatsu-large-gutter tatsu-eq-cols  tatsu-clearfix tatsu-PS6eN50gOX\" ><div  class=\"tatsu-row\" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-8jQ-ii0_wu\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner\" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-HkyFyxTLs\"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-HkyFyxTLs.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style><\/div><\/div><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-ryUq1e6Ii\"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-ryUq1e6Ii.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p>Legal Notice<\/p>\n<p>Copyright \u2013 All rights reserved<\/p>\n<p>Publisher responsible:<\/p>\n<p>Michael D\u00fcrnholz<br \/>5 Aachener Stra\u00dfe<br \/>B-4700 Eupen<\/p>\n<p>Tel.: +32 87 744903<br \/>Email : <a href=\"mailto:info@michaeldurnholz.be\">info@michaeldurnholz.be<\/a><br \/>ID No.: BE0440.452.452<\/p>\n<p>Texts, photographs, graphics, sound, animations and videos, as well as their arrangement on this website, are subject to copyright protection and other protective laws. The content of this website may not be copied, distributed, modified or made accessible to third parties for commercial purposes. This website also contains images that are subject to third-party copyright.<\/p>\n<p>It has been created with the utmost care. Despite this, the responsible publisher and producers cannot guarantee that the information it contains is error-free and perfectly correct. They accept no liability for any damage resulting directly or indirectly from the use of this website. We are not responsible for the content of sites to which we provide links.<\/p>\n<p>The intellectual property contained in this website is protected. By publishing this website, the producers do not grant any licence to any third parties for the use of this property<\/p>\n<p>\u00a0<\/p>\n<p>Terms and Conditions<\/p>\n<p><strong>Terms and conditions of sale<\/strong><\/p>\n<ol>\n<li>The terms and conditions of sale apply to all orders for works and services concluded with Michael D\u00fcrnholz SRL, whose registered office is located at Aachener Stra\u00dfe 5, B-4700 Eupen, Belgium.<\/li>\n<li>Invoices are payable without deduction within 14 days of the invoice date at our registered office, in cash or by bank transfer.<\/li>\n<li>In the case of an order for bespoke jewellery, the jeweller is entitled to demand a substantial deposit and may suspend their obligations until the deposit has been paid in full.<\/li>\n<li>Delivery and right of withdrawal for online orders<\/li>\n<\/ol>\n<p>For insurance and security reasons, jewellery delivery is carried out exclusively by the Mikkropakket Belgium delivery service.<\/p>\n<p>You have the right to withdraw from this contract without giving any reason within a period of fourteen days.<\/p>\n<p>The cancellation period expires 14 days after the day of delivery \u2013 confirmed by the delivery service Mikropakket Belgium or its subcontractors, or by you, or a third party other than the carrier and designated by you, who takes physical possession of the goods.<\/p>\n<p>To exercise the right of withdrawal, you must notify us (michael.durnholz@md-jewels.eu) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or email). You may use the model withdrawal form, but it is not obligatory. For the withdrawal deadline to be met, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n<p>You must notify Michael D\u00fcrnholz Srl, Aachener Stra\u00dfe 5, 4700 Eupen, Belgium, so that the return of the goods can be arranged by them without undue delay and, in any event, no later than 14 days after you have communicated your decision to withdraw from this contract to us.<\/p>\n<p>If you cancel this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.<\/p>\n<p>Your liability is engaged only in respect of the depreciation of the property resulting from abnormal wear and tear or handling other than that necessary to establish the nature, characteristics and proper functioning of this property.<\/p>\n<ol start=\"5\">\n<li>Invoices not paid by the due date will be subject to interest at a rate of 12% per annum.<\/li>\n<li>It is agreed between the parties that, in the event of non-payment or late payment of the total amount of the invoice, the sum still due shall be increased by 15% of the outstanding balance, as compensation for the costs incurred as a result. This compensation shall be payable automatically and without the need for formal notice, solely on account of the delay in payment, in addition to the contractual interest.<\/li>\n<li>Until full payment is received, the jeweller remains the exclusive owner of the jewellery sold.<\/li>\n<li>All claims for patent defects must be made by registered letter at the latest 8 days after delivery.<\/li>\n<li>The stated lead times and delivery dates are purely approximate and non-binding. No compensation may be claimed for delayed delivery, and the contract may under no circumstances be terminated.<\/li>\n<li>In accordance with the provisions of the Belgian Civil Code, all goods sold to a consumer benefit from a two-year legal guarantee of conformity from the delivery of the goods. This guarantee covers any lack of conformity existing at the time of delivery. In the event of a lack of conformity, the consumer is entitled, free of charge, to the repair or replacement of the goods, within a reasonable time and without major inconvenience. If repair or replacement proves impossible or disproportionate, the consumer may request a price reduction or the cancellation of the contract (except in the case of a minor defect). The legal guarantee applies independently of any commercial guarantee that may be granted. The goldsmith is not responsible for shock resistance or the breakage of jewellery, stones or pearls.<\/li>\n<li>The courts of the judicial district of EUPEN shall have sole jurisdiction to hear all claims, disputes, execution and interpretation of the contract, for deliveries and services arising from the contract, regardless of whether the services and deliveries are carried out in Belgium or abroad<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-8jQ-ii0_wu.tatsu-column{width: 100%;}.tatsu-8jQ-ii0_wu.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 40px 0px 40px 0px;}.tatsu-8jQ-ii0_wu.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-8jQ-ii0_wu > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-8jQ-ii0_wu > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-8jQ-ii0_wu > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-8jQ-ii0_wu > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-8jQ-ii0_wu.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-8jQ-ii0_wu.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-8jQ-ii0_wu.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-ziMylAKxup.tatsu-section{background-color: rgba(26,26,26,1);}.tatsu-ziMylAKxup .tatsu-section-pad{padding: 0px 0px 50px 0px;}.tatsu-ziMylAKxup .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-ziMylAKxup > .tatsu-bottom-divider{z-index: 9999;}.tatsu-ziMylAKxup > .tatsu-top-divider{z-index: 9999;}.tatsu-ziMylAKxup .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div>","protected":false},"excerpt":{"rendered":"<div><a href=\"https:\/\/www.michaeldurnholz.be\/en\/conditions-generales\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-325","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales - Michael Durnholz<\/title>\n<meta name=\"description\" content=\"Conditions g\u00e9n\u00e9rales de vente1. Les conditions g\u00e9n\u00e9rales de vente s&#039;appliquent \u00e0 toutes les commandes de travaux et de services conclues avec l&#039;entreprise Michael D\u00fcrnholz SRL , dont le si\u00e8ge social est situ\u00e9 Aachener Stra\u00dfe 5, B-4700 Eupen, Belgique.2. Les factures sont payables sans d\u00e9duction au plus tard \u00e0 14 jours \u00e0 compter de la date de facturation \u00e0 notre si\u00e8ge social, en esp\u00e8ces ou par virement bancaire. 3. En cas de commande de \u00ab bijoux sur mesure \u00bb, le joaillier est en droit de r\u00e9clamer un acompte substantiel et peut suspendre ses obligations jusqu&#039;au paiement de la totalit\u00e9 de l&#039;acompte.4. Livraison et droit de r\u00e9tractation pour les commandes en lignePour des raisons d&#039;assurance et de s\u00e9curit\u00e9, la livraison des bijoux est effectu\u00e9e uniquement par le service de livraison Mikkropakket Belgium.Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours.Le d\u00e9lai de r\u00e9tractation expire 14 jours apr\u00e8s le jour de la livraison - confirm\u00e9 par le service de livraison Mikropakket Belgium o\u00f9 ses sous-traitants ou vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, qui prend physiquement possession du bien.Pour exercer le droit de r\u00e9tractation, vous devez nous notifier (michael.durnholz@md-jewels.eu) votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d\u2019une d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 (par exemple, lettre envoy\u00e9e par la poste ou courrier \u00e9lectronique). Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation mais ce n\u2019est pas obligatoire. Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous transmettiez votre communication relative \u00e0 l&#039;exercice du droit de r\u00e9tractation avant l&#039;expiration du d\u00e9lai de r\u00e9tractation.Vous devrez avertir la soci\u00e9t\u00e9 Michael D\u00fcrnholz Srl, rue d\u2019Aix la chapelle 5, 4700 Eupen, Belgique pour que le renvoi de la marchandise soit organis\u00e9 par celle-ci sans retard excessif et, en tout \u00e9tat de cause, au plus tard 14 jours apr\u00e8s que vous nous aurez communiqu\u00e9 votre d\u00e9cision de r\u00e9traction du pr\u00e9sent contrat. En cas de r\u00e9tractation de votre part du pr\u00e9sent contrat, nous vous rembourserons tous vos paiements re\u00e7us, y compris les frais de livraison sans retard excessif et, en tout \u00e9tat de cause, au plus tard quatorze jours \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Nous proc\u00e9derons au remboursement en utilisant le m\u00eame moyen de paiement que celui que vous aurez utilis\u00e9 pour la transaction initiale, sauf si vous convenez express\u00e9ment d&#039;un moyen diff\u00e9rent ; en tout \u00e9tat de cause, ce remboursement n&#039;occasionnera pas de frais pour vous. Votre responsabilit\u00e9 n&#039;est engag\u00e9e qu&#039;\u00e0 l&#039;\u00e9gard de la d\u00e9pr\u00e9ciation du bien r\u00e9sultant traces d\u2019usure anormales ou de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement de ce bien.5. Les factures non pay\u00e9es \u00e0 l\u2019\u00e9ch\u00e9ance, seront major\u00e9es d&#039;un int\u00e9r\u00eat de 12% par an. 6. Il est convenu entre les parties qu&#039;en cas de non-paiement ou de paiement tardif du montant total de la facture, la somme encore due sera major\u00e9e de 15% du solde, \u00e0 titre d&#039;indemnisation pour les frais ainsi occasionn\u00e9s. Cette indemnit\u00e9 est due de plein droit et sans mise en demeure uniquement par le retard de paiement, en plus des int\u00e9r\u00eats contractuels.7. Jusqu&#039;au paiement int\u00e9gral, l&#039;orf\u00e8vre reste le propri\u00e9taire exclusif des bijoux vendus.8. Toutes les r\u00e9clamations pour vices non cach\u00e9s doivent \u00eatre faites par lettre recommand\u00e9e au plus tard 8 jours apr\u00e8s la livraison. 9. Les ex\u00e9cutions et les d\u00e9lais de livraison indiqu\u00e9s ne sont qu&#039;approximatifs et sans engagement. Aucun d\u00e9dommagement ne peut \u00eatre demand\u00e9 pour le retard de livraison et le contrat ne peut jamais \u00eatre r\u00e9sili\u00e9. 10. Conform\u00e9ment aux dispositions du Code civil belge, tous les biens vendus \u00e0 un consommateur b\u00e9n\u00e9ficient d\u2019une garantie l\u00e9gale de conformit\u00e9 de deux ans \u00e0 compter de la d\u00e9livrance du bien. Cette garantie couvre tout d\u00e9faut de conformit\u00e9 existant au moment de la livraison. En cas de d\u00e9faut de conformit\u00e9, le consommateur a droit, sans frais, \u00e0 la r\u00e9paration ou au remplacement du bien, dans un d\u00e9lai raisonnable et sans inconv\u00e9nient majeur. Si la r\u00e9paration ou le remplacement s\u2019av\u00e8re impossible ou disproportionn\u00e9, le consommateur peut demander une r\u00e9duction du prix ou la r\u00e9solution du contrat (sauf en cas de d\u00e9faut mineur). La garantie l\u00e9gale s\u2019applique ind\u00e9pendamment de toute garantie commerciale \u00e9ventuellement accord\u00e9e. L&#039;orf\u00e8vre n&#039;est pas responsable de la r\u00e9sistance aux chocs ou de la casse des bijoux, pierres ou perles. 11. Les tribunaux de l&#039;arrondissement d&#039;EUPEN sont seuls comp\u00e9tents pour conna\u00eetre de toutes les r\u00e9clamations et litiges, ex\u00e9cutions et interpr\u00e9tations du contrat, pour les livraisons et prestations d\u00e9coulant du contrat et ce, que les prestations et livraisons soient effectu\u00e9es en Belgique ou \u00e0 l&#039;\u00e9tranger\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.michaeldurnholz.be\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales - Michael Durnholz\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rales de vente1. Les conditions g\u00e9n\u00e9rales de vente s&#039;appliquent \u00e0 toutes les commandes de travaux et de services conclues avec l&#039;entreprise Michael D\u00fcrnholz SRL , dont le si\u00e8ge social est situ\u00e9 Aachener Stra\u00dfe 5, B-4700 Eupen, Belgique.2. Les factures sont payables sans d\u00e9duction au plus tard \u00e0 14 jours \u00e0 compter de la date de facturation \u00e0 notre si\u00e8ge social, en esp\u00e8ces ou par virement bancaire. 3. En cas de commande de \u00ab bijoux sur mesure \u00bb, le joaillier est en droit de r\u00e9clamer un acompte substantiel et peut suspendre ses obligations jusqu&#039;au paiement de la totalit\u00e9 de l&#039;acompte.4. Livraison et droit de r\u00e9tractation pour les commandes en lignePour des raisons d&#039;assurance et de s\u00e9curit\u00e9, la livraison des bijoux est effectu\u00e9e uniquement par le service de livraison Mikkropakket Belgium.Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours.Le d\u00e9lai de r\u00e9tractation expire 14 jours apr\u00e8s le jour de la livraison - confirm\u00e9 par le service de livraison Mikropakket Belgium o\u00f9 ses sous-traitants ou vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, qui prend physiquement possession du bien.Pour exercer le droit de r\u00e9tractation, vous devez nous notifier (michael.durnholz@md-jewels.eu) votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d\u2019une d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 (par exemple, lettre envoy\u00e9e par la poste ou courrier \u00e9lectronique). Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation mais ce n\u2019est pas obligatoire. Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous transmettiez votre communication relative \u00e0 l&#039;exercice du droit de r\u00e9tractation avant l&#039;expiration du d\u00e9lai de r\u00e9tractation.Vous devrez avertir la soci\u00e9t\u00e9 Michael D\u00fcrnholz Srl, rue d\u2019Aix la chapelle 5, 4700 Eupen, Belgique pour que le renvoi de la marchandise soit organis\u00e9 par celle-ci sans retard excessif et, en tout \u00e9tat de cause, au plus tard 14 jours apr\u00e8s que vous nous aurez communiqu\u00e9 votre d\u00e9cision de r\u00e9traction du pr\u00e9sent contrat. En cas de r\u00e9tractation de votre part du pr\u00e9sent contrat, nous vous rembourserons tous vos paiements re\u00e7us, y compris les frais de livraison sans retard excessif et, en tout \u00e9tat de cause, au plus tard quatorze jours \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Nous proc\u00e9derons au remboursement en utilisant le m\u00eame moyen de paiement que celui que vous aurez utilis\u00e9 pour la transaction initiale, sauf si vous convenez express\u00e9ment d&#039;un moyen diff\u00e9rent ; en tout \u00e9tat de cause, ce remboursement n&#039;occasionnera pas de frais pour vous. Votre responsabilit\u00e9 n&#039;est engag\u00e9e qu&#039;\u00e0 l&#039;\u00e9gard de la d\u00e9pr\u00e9ciation du bien r\u00e9sultant traces d\u2019usure anormales ou de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement de ce bien.5. Les factures non pay\u00e9es \u00e0 l\u2019\u00e9ch\u00e9ance, seront major\u00e9es d&#039;un int\u00e9r\u00eat de 12% par an. 6. Il est convenu entre les parties qu&#039;en cas de non-paiement ou de paiement tardif du montant total de la facture, la somme encore due sera major\u00e9e de 15% du solde, \u00e0 titre d&#039;indemnisation pour les frais ainsi occasionn\u00e9s. Cette indemnit\u00e9 est due de plein droit et sans mise en demeure uniquement par le retard de paiement, en plus des int\u00e9r\u00eats contractuels.7. Jusqu&#039;au paiement int\u00e9gral, l&#039;orf\u00e8vre reste le propri\u00e9taire exclusif des bijoux vendus.8. Toutes les r\u00e9clamations pour vices non cach\u00e9s doivent \u00eatre faites par lettre recommand\u00e9e au plus tard 8 jours apr\u00e8s la livraison. 9. Les ex\u00e9cutions et les d\u00e9lais de livraison indiqu\u00e9s ne sont qu&#039;approximatifs et sans engagement. Aucun d\u00e9dommagement ne peut \u00eatre demand\u00e9 pour le retard de livraison et le contrat ne peut jamais \u00eatre r\u00e9sili\u00e9. 10. Conform\u00e9ment aux dispositions du Code civil belge, tous les biens vendus \u00e0 un consommateur b\u00e9n\u00e9ficient d\u2019une garantie l\u00e9gale de conformit\u00e9 de deux ans \u00e0 compter de la d\u00e9livrance du bien. Cette garantie couvre tout d\u00e9faut de conformit\u00e9 existant au moment de la livraison. En cas de d\u00e9faut de conformit\u00e9, le consommateur a droit, sans frais, \u00e0 la r\u00e9paration ou au remplacement du bien, dans un d\u00e9lai raisonnable et sans inconv\u00e9nient majeur. Si la r\u00e9paration ou le remplacement s\u2019av\u00e8re impossible ou disproportionn\u00e9, le consommateur peut demander une r\u00e9duction du prix ou la r\u00e9solution du contrat (sauf en cas de d\u00e9faut mineur). La garantie l\u00e9gale s\u2019applique ind\u00e9pendamment de toute garantie commerciale \u00e9ventuellement accord\u00e9e. L&#039;orf\u00e8vre n&#039;est pas responsable de la r\u00e9sistance aux chocs ou de la casse des bijoux, pierres ou perles. 11. Les tribunaux de l&#039;arrondissement d&#039;EUPEN sont seuls comp\u00e9tents pour conna\u00eetre de toutes les r\u00e9clamations et litiges, ex\u00e9cutions et interpr\u00e9tations du contrat, pour les livraisons et prestations d\u00e9coulant du contrat et ce, que les prestations et livraisons soient effectu\u00e9es en Belgique ou \u00e0 l&#039;\u00e9tranger\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.michaeldurnholz.be\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Michael Durnholz\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-05T14:40:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.michaeldurnholz.be\\\/conditions-generales\\\/\",\"url\":\"https:\\\/\\\/www.michaeldurnholz.be\\\/conditions-generales\\\/\",\"name\":\"Conditions g\u00e9n\u00e9rales - Michael Durnholz\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.michaeldurnholz.be\\\/#website\"},\"datePublished\":\"2022-11-24T13:24:07+00:00\",\"dateModified\":\"2026-08-05T14:40:12+00:00\",\"description\":\"Conditions g\u00e9n\u00e9rales de vente1. Les conditions g\u00e9n\u00e9rales de vente s'appliquent \u00e0 toutes les commandes de travaux et de services conclues avec l'entreprise Michael D\u00fcrnholz SRL , dont le si\u00e8ge social est situ\u00e9 Aachener Stra\u00dfe 5, B-4700 Eupen, Belgique.2. Les factures sont payables sans d\u00e9duction au plus tard \u00e0 14 jours \u00e0 compter de la date de facturation \u00e0 notre si\u00e8ge social, en esp\u00e8ces ou par virement bancaire. 3. En cas de commande de \u00ab bijoux sur mesure \u00bb, le joaillier est en droit de r\u00e9clamer un acompte substantiel et peut suspendre ses obligations jusqu'au paiement de la totalit\u00e9 de l'acompte.4. Livraison et droit de r\u00e9tractation pour les commandes en lignePour des raisons d'assurance et de s\u00e9curit\u00e9, la livraison des bijoux est effectu\u00e9e uniquement par le service de livraison Mikkropakket Belgium.Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours.Le d\u00e9lai de r\u00e9tractation expire 14 jours apr\u00e8s le jour de la livraison - confirm\u00e9 par le service de livraison Mikropakket Belgium o\u00f9 ses sous-traitants ou vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, qui prend physiquement possession du bien.Pour exercer le droit de r\u00e9tractation, vous devez nous notifier (michael.durnholz@md-jewels.eu) votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d\u2019une d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 (par exemple, lettre envoy\u00e9e par la poste ou courrier \u00e9lectronique). Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation mais ce n\u2019est pas obligatoire. Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous transmettiez votre communication relative \u00e0 l'exercice du droit de r\u00e9tractation avant l'expiration du d\u00e9lai de r\u00e9tractation.Vous devrez avertir la soci\u00e9t\u00e9 Michael D\u00fcrnholz Srl, rue d\u2019Aix la chapelle 5, 4700 Eupen, Belgique pour que le renvoi de la marchandise soit organis\u00e9 par celle-ci sans retard excessif et, en tout \u00e9tat de cause, au plus tard 14 jours apr\u00e8s que vous nous aurez communiqu\u00e9 votre d\u00e9cision de r\u00e9traction du pr\u00e9sent contrat. En cas de r\u00e9tractation de votre part du pr\u00e9sent contrat, nous vous rembourserons tous vos paiements re\u00e7us, y compris les frais de livraison sans retard excessif et, en tout \u00e9tat de cause, au plus tard quatorze jours \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Nous proc\u00e9derons au remboursement en utilisant le m\u00eame moyen de paiement que celui que vous aurez utilis\u00e9 pour la transaction initiale, sauf si vous convenez express\u00e9ment d'un moyen diff\u00e9rent ; en tout \u00e9tat de cause, ce remboursement n'occasionnera pas de frais pour vous. Votre responsabilit\u00e9 n'est engag\u00e9e qu'\u00e0 l'\u00e9gard de la d\u00e9pr\u00e9ciation du bien r\u00e9sultant traces d\u2019usure anormales ou de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement de ce bien.5. Les factures non pay\u00e9es \u00e0 l\u2019\u00e9ch\u00e9ance, seront major\u00e9es d'un int\u00e9r\u00eat de 12% par an. 6. Il est convenu entre les parties qu'en cas de non-paiement ou de paiement tardif du montant total de la facture, la somme encore due sera major\u00e9e de 15% du solde, \u00e0 titre d'indemnisation pour les frais ainsi occasionn\u00e9s. Cette indemnit\u00e9 est due de plein droit et sans mise en demeure uniquement par le retard de paiement, en plus des int\u00e9r\u00eats contractuels.7. Jusqu'au paiement int\u00e9gral, l'orf\u00e8vre reste le propri\u00e9taire exclusif des bijoux vendus.8. Toutes les r\u00e9clamations pour vices non cach\u00e9s doivent \u00eatre faites par lettre recommand\u00e9e au plus tard 8 jours apr\u00e8s la livraison. 9. Les ex\u00e9cutions et les d\u00e9lais de livraison indiqu\u00e9s ne sont qu'approximatifs et sans engagement. Aucun d\u00e9dommagement ne peut \u00eatre demand\u00e9 pour le retard de livraison et le contrat ne peut jamais \u00eatre r\u00e9sili\u00e9. 10. Conform\u00e9ment aux dispositions du Code civil belge, tous les biens vendus \u00e0 un consommateur b\u00e9n\u00e9ficient d\u2019une garantie l\u00e9gale de conformit\u00e9 de deux ans \u00e0 compter de la d\u00e9livrance du bien. Cette garantie couvre tout d\u00e9faut de conformit\u00e9 existant au moment de la livraison. En cas de d\u00e9faut de conformit\u00e9, le consommateur a droit, sans frais, \u00e0 la r\u00e9paration ou au remplacement du bien, dans un d\u00e9lai raisonnable et sans inconv\u00e9nient majeur. Si la r\u00e9paration ou le remplacement s\u2019av\u00e8re impossible ou disproportionn\u00e9, le consommateur peut demander une r\u00e9duction du prix ou la r\u00e9solution du contrat (sauf en cas de d\u00e9faut mineur). 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These General Terms and Conditions of Sale apply to all contracts for works and services entered into with Michael D\u00fcrnholz SRL, whose registered office is at Aachener Stra\u00dfe 5, B-4700 Eupen, Belgium. 2. Invoices are payable without deduction no later than 14 days from the date of invoicing at our registered office, either in cash or by bank transfer. 3. In the case of orders for \u00abbespoke jewellery\u00bb, the jeweller is entitled to request a substantial deposit and may suspend its obligations until the deposit has been paid in full.4. Delivery and right of withdrawal for online orders For insurance and security reasons, jewellery is delivered exclusively via the Mikkropakket Belgium delivery service. You have the right to withdraw from this contract without giving any reason within fourteen days.The withdrawal period expires 14 days after the day of delivery \u2013 as confirmed by the Mikkropakket Belgium delivery service or its subcontractors, or by yourself, or by a third party other than the carrier and designated by you, who takes physical possession of the goods.To exercise your right of withdrawal, you must notify us (michael.durnholz@md-jewels.eu) of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or an email). You may use the model withdrawal form, but this is not compulsory. To ensure the withdrawal period is met, it is sufficient for you to send your notice regarding the exercise of the right of withdrawal before the withdrawal period expires. You must notify Michael D\u00fcrnholz Srl, Rue d\u2019Aix-la-Chapelle 5, 4700 Eupen, Belgium, so that the return of the goods can be arranged by the company without undue delay and, in any event, no later than 14 days after you have notified us of your decision to withdraw from this contract. Should you withdraw from this contract, we will refund all payments received from you, including delivery costs, without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will issue the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. You shall only be liable for any depreciation of the goods resulting from abnormal wear and tear or handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.5. Invoices not paid by the due date shall be subject to interest at a rate of 12% per annum. 6. It is agreed between the parties that, in the event of non-payment or late payment of the total amount of the invoice, the sum still due shall be increased by 15% of the balance, by way of compensation for the costs thereby incurred. This compensation is automatically payable, without the need for formal notice, solely by virtue of the delay in payment, in addition to the contractual interest. 7. Until full payment has been made, the goldsmith remains the sole owner of the jewellery sold. 8. All claims for non-hidden defects must be made by registered letter no later than 8 days after delivery. 9. The production times and delivery times stated are only approximate and non-binding. No compensation may be claimed for late delivery, and the contract may under no circumstances be terminated. 10. In accordance with the provisions of the Belgian Civil Code, all goods sold to a consumer are covered by a statutory guarantee of conformity for a period of two years from the date of delivery of the goods. This guarantee covers any lack of conformity existing at the time of delivery. In the event of a lack of conformity, the consumer is entitled, free of charge, to have the goods repaired or replaced within a reasonable time and without significant inconvenience. If repair or replacement proves impossible or disproportionate, the consumer may request a price reduction or the termination of the contract (except in the case of a minor defect). The statutory guarantee applies independently of any commercial guarantee that may be granted. The goldsmith is not liable for the impact resistance or breakage of jewellery, stones or pearls. 11. The courts of the district of EUPEN shall have exclusive jurisdiction to hear all claims and disputes, matters of enforcement and interpretation of the contract, and in respect of deliveries and services arising from the contract, whether such services and deliveries are carried out in Belgium or abroad.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.michaeldurnholz.be\/en\/terms-and-conditions\/","og_locale":"en_GB","og_type":"article","og_title":"Conditions g\u00e9n\u00e9rales - Michael Durnholz","og_description":"Conditions g\u00e9n\u00e9rales de vente1. Les conditions g\u00e9n\u00e9rales de vente s'appliquent \u00e0 toutes les commandes de travaux et de services conclues avec l'entreprise Michael D\u00fcrnholz SRL , dont le si\u00e8ge social est situ\u00e9 Aachener Stra\u00dfe 5, B-4700 Eupen, Belgique.2. Les factures sont payables sans d\u00e9duction au plus tard \u00e0 14 jours \u00e0 compter de la date de facturation \u00e0 notre si\u00e8ge social, en esp\u00e8ces ou par virement bancaire. 3. En cas de commande de \u00ab bijoux sur mesure \u00bb, le joaillier est en droit de r\u00e9clamer un acompte substantiel et peut suspendre ses obligations jusqu'au paiement de la totalit\u00e9 de l'acompte.4. Livraison et droit de r\u00e9tractation pour les commandes en lignePour des raisons d'assurance et de s\u00e9curit\u00e9, la livraison des bijoux est effectu\u00e9e uniquement par le service de livraison Mikkropakket Belgium.Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours.Le d\u00e9lai de r\u00e9tractation expire 14 jours apr\u00e8s le jour de la livraison - confirm\u00e9 par le service de livraison Mikropakket Belgium o\u00f9 ses sous-traitants ou vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, qui prend physiquement possession du bien.Pour exercer le droit de r\u00e9tractation, vous devez nous notifier (michael.durnholz@md-jewels.eu) votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d\u2019une d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 (par exemple, lettre envoy\u00e9e par la poste ou courrier \u00e9lectronique). Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation mais ce n\u2019est pas obligatoire. Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous transmettiez votre communication relative \u00e0 l'exercice du droit de r\u00e9tractation avant l'expiration du d\u00e9lai de r\u00e9tractation.Vous devrez avertir la soci\u00e9t\u00e9 Michael D\u00fcrnholz Srl, rue d\u2019Aix la chapelle 5, 4700 Eupen, Belgique pour que le renvoi de la marchandise soit organis\u00e9 par celle-ci sans retard excessif et, en tout \u00e9tat de cause, au plus tard 14 jours apr\u00e8s que vous nous aurez communiqu\u00e9 votre d\u00e9cision de r\u00e9traction du pr\u00e9sent contrat. En cas de r\u00e9tractation de votre part du pr\u00e9sent contrat, nous vous rembourserons tous vos paiements re\u00e7us, y compris les frais de livraison sans retard excessif et, en tout \u00e9tat de cause, au plus tard quatorze jours \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Nous proc\u00e9derons au remboursement en utilisant le m\u00eame moyen de paiement que celui que vous aurez utilis\u00e9 pour la transaction initiale, sauf si vous convenez express\u00e9ment d'un moyen diff\u00e9rent ; en tout \u00e9tat de cause, ce remboursement n'occasionnera pas de frais pour vous. Votre responsabilit\u00e9 n'est engag\u00e9e qu'\u00e0 l'\u00e9gard de la d\u00e9pr\u00e9ciation du bien r\u00e9sultant traces d\u2019usure anormales ou de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement de ce bien.5. Les factures non pay\u00e9es \u00e0 l\u2019\u00e9ch\u00e9ance, seront major\u00e9es d'un int\u00e9r\u00eat de 12% par an. 6. Il est convenu entre les parties qu'en cas de non-paiement ou de paiement tardif du montant total de la facture, la somme encore due sera major\u00e9e de 15% du solde, \u00e0 titre d'indemnisation pour les frais ainsi occasionn\u00e9s. Cette indemnit\u00e9 est due de plein droit et sans mise en demeure uniquement par le retard de paiement, en plus des int\u00e9r\u00eats contractuels.7. Jusqu'au paiement int\u00e9gral, l'orf\u00e8vre reste le propri\u00e9taire exclusif des bijoux vendus.8. Toutes les r\u00e9clamations pour vices non cach\u00e9s doivent \u00eatre faites par lettre recommand\u00e9e au plus tard 8 jours apr\u00e8s la livraison. 9. Les ex\u00e9cutions et les d\u00e9lais de livraison indiqu\u00e9s ne sont qu'approximatifs et sans engagement. Aucun d\u00e9dommagement ne peut \u00eatre demand\u00e9 pour le retard de livraison et le contrat ne peut jamais \u00eatre r\u00e9sili\u00e9. 10. Conform\u00e9ment aux dispositions du Code civil belge, tous les biens vendus \u00e0 un consommateur b\u00e9n\u00e9ficient d\u2019une garantie l\u00e9gale de conformit\u00e9 de deux ans \u00e0 compter de la d\u00e9livrance du bien. Cette garantie couvre tout d\u00e9faut de conformit\u00e9 existant au moment de la livraison. En cas de d\u00e9faut de conformit\u00e9, le consommateur a droit, sans frais, \u00e0 la r\u00e9paration ou au remplacement du bien, dans un d\u00e9lai raisonnable et sans inconv\u00e9nient majeur. Si la r\u00e9paration ou le remplacement s\u2019av\u00e8re impossible ou disproportionn\u00e9, le consommateur peut demander une r\u00e9duction du prix ou la r\u00e9solution du contrat (sauf en cas de d\u00e9faut mineur). La garantie l\u00e9gale s\u2019applique ind\u00e9pendamment de toute garantie commerciale \u00e9ventuellement accord\u00e9e. L'orf\u00e8vre n'est pas responsable de la r\u00e9sistance aux chocs ou de la casse des bijoux, pierres ou perles. 11. Les tribunaux de l'arrondissement d'EUPEN sont seuls comp\u00e9tents pour conna\u00eetre de toutes les r\u00e9clamations et litiges, ex\u00e9cutions et interpr\u00e9tations du contrat, pour les livraisons et prestations d\u00e9coulant du contrat et ce, que les prestations et livraisons soient effectu\u00e9es en Belgique ou \u00e0 l'\u00e9tranger","og_url":"https:\/\/www.michaeldurnholz.be\/en\/terms-and-conditions\/","og_site_name":"Michael Durnholz","article_modified_time":"2026-08-05T14:40:12+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.michaeldurnholz.be\/conditions-generales\/","url":"https:\/\/www.michaeldurnholz.be\/conditions-generales\/","name":"Terms and conditions - Michael Durnholz","isPartOf":{"@id":"https:\/\/www.michaeldurnholz.be\/#website"},"datePublished":"2022-11-24T13:24:07+00:00","dateModified":"2026-08-05T14:40:12+00:00","description":"General Terms and Conditions of Sale 1. These General Terms and Conditions of Sale apply to all contracts for works and services entered into with Michael D\u00fcrnholz SRL, whose registered office is at Aachener Stra\u00dfe 5, B-4700 Eupen, Belgium. 2. Invoices are payable without deduction no later than 14 days from the date of invoicing at our registered office, either in cash or by bank transfer. 3. In the case of orders for \u00abbespoke jewellery\u00bb, the jeweller is entitled to request a substantial deposit and may suspend its obligations until the deposit has been paid in full.4. Delivery and right of withdrawal for online orders For insurance and security reasons, jewellery is delivered exclusively via the Mikkropakket Belgium delivery service. You have the right to withdraw from this contract without giving any reason within fourteen days.The withdrawal period expires 14 days after the day of delivery \u2013 as confirmed by the Mikkropakket Belgium delivery service or its subcontractors, or by yourself, or by a third party other than the carrier and designated by you, who takes physical possession of the goods.To exercise your right of withdrawal, you must notify us (michael.durnholz@md-jewels.eu) of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or an email). You may use the model withdrawal form, but this is not compulsory. To ensure the withdrawal period is met, it is sufficient for you to send your notice regarding the exercise of the right of withdrawal before the withdrawal period expires. You must notify Michael D\u00fcrnholz Srl, Rue d\u2019Aix-la-Chapelle 5, 4700 Eupen, Belgium, so that the return of the goods can be arranged by the company without undue delay and, in any event, no later than 14 days after you have notified us of your decision to withdraw from this contract. Should you withdraw from this contract, we will refund all payments received from you, including delivery costs, without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will issue the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. You shall only be liable for any depreciation of the goods resulting from abnormal wear and tear or handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.5. Invoices not paid by the due date shall be subject to interest at a rate of 12% per annum. 6. It is agreed between the parties that, in the event of non-payment or late payment of the total amount of the invoice, the sum still due shall be increased by 15% of the balance, by way of compensation for the costs thereby incurred. This compensation is automatically payable, without the need for formal notice, solely by virtue of the delay in payment, in addition to the contractual interest. 7. Until full payment has been made, the goldsmith remains the sole owner of the jewellery sold. 8. All claims for non-hidden defects must be made by registered letter no later than 8 days after delivery. 9. The production times and delivery times stated are only approximate and non-binding. No compensation may be claimed for late delivery, and the contract may under no circumstances be terminated. 10. In accordance with the provisions of the Belgian Civil Code, all goods sold to a consumer are covered by a statutory guarantee of conformity for a period of two years from the date of delivery of the goods. This guarantee covers any lack of conformity existing at the time of delivery. In the event of a lack of conformity, the consumer is entitled, free of charge, to have the goods repaired or replaced within a reasonable time and without significant inconvenience. If repair or replacement proves impossible or disproportionate, the consumer may request a price reduction or the termination of the contract (except in the case of a minor defect). The statutory guarantee applies independently of any commercial guarantee that may be granted. The goldsmith is not liable for the impact resistance or breakage of jewellery, stones or pearls. 11. The courts of the district of EUPEN shall have exclusive jurisdiction to hear all claims and disputes, matters of enforcement and interpretation of the contract, and in respect of deliveries and services arising from the contract, whether such services and deliveries are carried out in Belgium or abroad.","breadcrumb":{"@id":"https:\/\/www.michaeldurnholz.be\/conditions-generales\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.michaeldurnholz.be\/conditions-generales\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.michaeldurnholz.be\/conditions-generales\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.michaeldurnholz.be\/"},{"@type":"ListItem","position":2,"name":"Conditions g\u00e9n\u00e9rales"}]},{"@type":"WebSite","@id":"https:\/\/www.michaeldurnholz.be\/#website","url":"https:\/\/www.michaeldurnholz.be\/","name":"Michael Durnholz","description":"Master Jeweller","publisher":{"@id":"https:\/\/www.michaeldurnholz.be\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.michaeldurnholz.be\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.michaeldurnholz.be\/#organization","name":"Michael Durnholz","url":"https:\/\/www.michaeldurnholz.be\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.michaeldurnholz.be\/#\/schema\/logo\/image\/","url":"https:\/\/www.michaeldurnholz.be\/wp-content\/uploads\/2020\/12\/cropped-LogoB.png","contentUrl":"https:\/\/www.michaeldurnholz.be\/wp-content\/uploads\/2020\/12\/cropped-LogoB.png","width":80,"height":100,"caption":"Michael Durnholz"},"image":{"@id":"https:\/\/www.michaeldurnholz.be\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/pages\/325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/comments?post=325"}],"version-history":[{"count":3,"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/pages\/325\/revisions"}],"predecessor-version":[{"id":1096,"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/pages\/325\/revisions\/1096"}],"wp:attachment":[{"href":"https:\/\/www.michaeldurnholz.be\/en\/wp-json\/wp\/v2\/media?parent=325"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}